We understand that there may be some situations where our users will not be able to pay a regular monthly fee, for example, due to the expiration of a credit card. Or the site may not receive payment confirmation if the user is not online.
Therefore, we set a 7-day grace period, which begins after the end of the subscription period, if Toomac does not receive payment confirmation. In this case, those customers who have paid at least once for Toomac’s monthly subscription continue to use it freely and have 7 days to resolve potential payment problems.
If Toomac receives payment confirmation before the end of the grace period, the user will be charged a regular monthly fee, according to his tariff. Otherwise, we are forced to suspend the account. Later, if the user decides to renew an account that has been deactivated due to non-payment, he will have to pay a regular subscription fee. Please note that our support team is always ready to help you if any help is needed.